Why AI Makes Customer Service Worse, And What Companies Can Do To Fix It
—Andriy Onufriyenko—Getty Images I am on hold with music that is no doubt the same music played on loop in...
Judy Collins on the art of the farewell
When Judy Collins comes to Los Angeles, she likes to stay at the Beverly Hilton in part because “they serve...
This ‘runaway beer truck’ is barreling toward Trump: Morning Joe
Defense Secretary Pete Hegseth was raked over the coals on MS NOW on Wednesday morning over reports of significant destruction...
Trump Administration Outlines Plan for Signs Outside Smithsonian Museum
President Trump remains determined to install warning signs outside the Smithsonian’s National Museum of American History to alert the public...
I commute from NYC to Washington, DC, every week. It’s not so bad — and even my long Amtrak rides have surprising perks.
My commute from New York City to Washington, DC, requires long Amtrak rides each week, and this arrangement has helped...
British Columbia is logging its last old growth. Protesters are sleeping in the road to stop it
PORT RENFREW, Canada — The five-car caravan crept down a gravel logging road as the day’s last beams of golden light...
Cybercabs Are Taking Psychotic Routes That Turn Tiny Trips Around the Neighborhood Into Hour-Long Nightmares
The Tesla Cybercab is innovating impressively impractical ways of getting from Point A to Point B. One Cybercab passenger in...
I’ve visited school districts from Tennessee to NYC. American kids are not ready for the AI revolution
The first instinct of any school meeting a new technology is often to block it. Calculators, phones, YouTube, and now...
Fed Meeting Is a Big Moment for the Bond Market
Investors expect that the Federal Reserve will raise interest rates on Wednesday in a bid to curb inflation, with bets...
8 Titles Leaving Xbox Game Pass on September 30
Xbox Game Pass just revealed the second wave games arriving for subscribers in September, but unfortunately there will also be...
