Google said on Tuesday that several of its cloud computing services remained disrupted around London several hours after an outage began.
The company said that the cause of an outage that morning — which it called a “power event” without giving further detail — had been dealt with and that it was working to restore service.
“The power event is mitigated. We are seeing the recovery of services and are prioritizing the recovery of existing workloads,” the company said in an update on its website.
The issue began shortly after 7 a.m. local time (2 a.m. Eastern), the company said earlier. “We apologize to all who are affected by the disruption,” it added. Where possible, it advised its customers to route their work through data centers in other locations.
It was not clear what caused the power event. In response to a request for comment, a spokeswoman for Google said the company was investigating the issue and referred to its online dashboard for further updates.
Many companies use Google’s cloud computing services to power their services and apps from its data centers.
According to Downdetector, which tracks internet disruptions, users reported issues with digital services at several British banks and other websites starting around 7 a.m., including Revolut, Lloyds and HSBC. It was not immediately clear whether the outages were connected to Google’s cloud services.
Revolut, a British online bank, said in a statement that it was experiencing a disruption affecting multiple services, though it did not provide details of a cause. According to its website, some users were struggling to make card payments or withdraw cash from A.T.M.s. A spokesman for the bank said customers’ accounts and data were safe.
Lloyds said customers could log into their accounts but some were experiencing issues with certain online services. “We are aware of similar issues affecting other organizations and are monitoring the situation closely,” it said in a statement.
HSBC also said some of its customers were struggling to access the bank’s services. “We would like to apologize for any inconvenience and continue to monitor the situation, which is also affecting other organizations,” it said in a statement.
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