PHOENIX — An Arizona Attorney General investigation found that Family Dollar was “mispricing” items after prices on store shelves and what customers paid at the register didn’t line up.
The discount store giant agreed to shell out $300,000 in civil penalties and attorneys’ fees. Family Dollar will spend an additional $300,000 by doling out more employee hours and training to improve accurate pricing, according to a Thursday Arizona Attorney General Office release.
How did Arizona Family Dollar stores misprice items?
Moving forward, Family Dollar has agreed to post signs at each register that it will honor an advertised shelf price if it is lower than what is tallied up at the register.
“With grocery prices skyrocketing, it’s critical that Arizona consumers are not being charged more at the register than what they were promised in the aisle,” Arizona Attorney General Kris MayesPreview (opens in a new tab) said in a statement.
“Inaccurately advertising pricing is simply unacceptable.”
During the investigation, Family Dollar in Arizona consistently failed scanning inspection by the Weights and Measures Services Division of the Arizona Department of Agriculture.
The reason behind the mismatched prices was Family Dollar’s implementation of updating prices in the system before employees had the opportunity to update the prices on store shelves.
If a business does not honor an advertised price, customers can file a complaint on the Arizona Attorney General’s Office website.
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