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In a bid for survival, businesses are labeling tariff costs on receipts to explain price hikes and retain customer trust

May 8, 2025
in News
In a bid for survival, businesses are labeling tariff costs on receipts to explain price hikes and retain customer trust
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Illustration shows 3D-printed miniature model depicting U.S. President Donald Trump, U.S. flag and word "Tariffs
Businesses, large and small, are hoping to retain consumer trust by showing how much tariffs imposed on countries by President Donald Trump increase prices.

Dado Ruvic/REUTERS

When Jared Fisher found out his major supplier of electric bikes was raising its prices by 10%, he had a choice to make: eat the cost or pass it along to his customers.

“If you cut 10% into a bicycle margin, then you might as well get ready to have your exit strategy for your business because you’re not going to be able to operate,” Fisher, who owns several bike shops in Nevada and Utah, told Business Insider. “There’s no way.”

Instead, Fisher decided to be transparent with his customers about why prices were rising on some of his products. He added a new line item directly to the price tags on bikes hanging in his shops. On one bike he sells for $7,999, the price tag now shows an additional $300 “Government Tariff Charge.”

“I have no problem labeling where this tax is coming from on my products,” he said. “People need to know that so I have a fighting chance on my end.”

On April 2, President Donald Trump imposed a 10% baseline tariff on all imports into the US, as well as additional tariffs on dozens of trading partners. Though some of the higher tariffs — with the exception of those on China and some on Mexico and Canada — are on pause, the sweeping 10% tariffs are still in place. And prices are starting to go up.

From brick-and-mortar retailers to online small businesses, many have told Business Insider that the tariffs are forcing them to pass the cost to consumers, and it’s not because they want to.

To make matters worse for smaller operations, they do not have the same bargaining power with suppliers or cash flow as larger retailers like Walmart. Suppliers in some manufacturing hubs like China are also seeing ever-shrinking margins to help absorb the tariff shock.

“Small businesses are basically in danger of going out of business because of these high tariffs,” Peter Cohan, associate professor of management at Babson College and a venture capitalist, told BI, “And they’re trying to preserve the trust of their customers by being very transparent about why they’re raising the prices.”

“Maybe they’re going to lose customers because of the higher rates, but at least being transparent will help reduce the damage,” Cohan added.

Larger businesses may also have considered such transparency measures. After reports that Amazon is going to start displaying how much tariffs are contributing to the price of goods on its platform, White House press secretary Karoline Leavitt called the idea a “hostile and political act.” The e-commerce giant denied that it planned to display the cost of tariffs, saying its low-price section, Haul, had considered it for some items but then jettisoned the idea.

Chinese fast-fashion giants Shein and Temu — most affected by the 145% tariffs on China and the canceled de minimus exemptions — posted identical customer notices on their websites, saying that that there will be “price adjustments” because their “operating expenses have gone up” under “recent changes in global trade rules and tariffs.”

At the end of April, Temu started adding “import charges” at checkout, which can double the price of the item. By May, Temu’s main website appeared to have blocked US customers from seeing products shipped from China, and the site is filled with products marked “local” to signify they are at a warehouse in the US.

“Displaying tariff costs directly on product pages can offer strategic advantages for platforms like Temu and Shein,” Nasim Mousavi, assistant professor at Georgia State University Robinson College of Business, told BI. “By itemizing tariffs, these platforms frame price increases as the result of external policy rather than their own pricing decisions.”

“This transparency can enhance customer trust, reinforce a value-oriented brand image, and foster the perception that the platform is advocating on behalf of the consumer,” Mousavi added.

According to a survey of 1,850 US adult citizens conducted between May 2 and 5 by the Economist and YouGov, 75% of those surveyed think that Trump’s tariffs will increase their prices, and 61% would like businesses to display how much of a purchase price goes toward paying tariffs.

“The obvious reason why the White House wouldn’t want businesses to show tariff costs is because it makes it obvious how much their policy is costing consumers,” said Cohan. “It’s going to drive down the poll ratings because consumers will be extremely aware of how much more they’re paying and who’s causing them to pay it.”

The post In a bid for survival, businesses are labeling tariff costs on receipts to explain price hikes and retain customer trust appeared first on Business Insider.

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