I manage 10+ agents at Cisco. It doesn’t mean longer hours, but the work can feel more intense.
Sergio Freitas said he manages 10 to 20 agents daily, which manage their own agents. Khanchit Khirisutchalual/Getty ImagesSergio Freitas is...
The surgeon who never turned away a patient in need, and other lives we’ve lost
Welcome to What We Remember, our reader-submitted obituary series. Submit your story for next Sunday’s installment here. Fernando Zaragoza, 87...
Why Gen X should stop planning around an inheritance that may never arrive
There is a line item in a lot of Gen X retirement plans that nobody writes down. It does not...
How to Escape Group Chat Hell
A specific cadence for contemporary group chats eludes me. The rapid-fire tempo of texts combined with custom stickers, often based...
I’m a mental health expert. Here’s how I would search for an online therapist.
As a mental health nurse practitioner who sees patients both in person and via telehealth, I’m often struck by just...
One of the Supreme Court’s worst ideas could save the midterms from Trump
Well, that was quick. On Thursday evening, federal district Judge Indira Talwani issued a new order that temporarily blocks an...
Military leaders warn Hegseth against extending Iran war operations
Several U.S. military leaders have advised Defense Secretary Pete Hegseth that prolonging large-scale operations against Iran is unsustainable and risks...
These photographers capture Grandma’s house just as she left it
Denise Jones and her sisters knew it was time to think about selling the house. Their dad, Don Masters, had...
Pennsylvania Gambling Addicts Hope That ‘Skill Games’ Will Go Bust
Driving home on a recent Friday after another monotonous week of installing drywall, David Peck passed by the sole gas...
How Marlon James Confronted ‘the Story I Was Not Allowed to Live’
At the beginning of advance copies of his new novel, “The Disappearers,” Marlon James issues a warning: “This time, it’s...
