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OpenAI wants ChatGPT to help you solve life’s problems — just not your relationship status.
On Monday, OpenAI announced a series of changes it’s rolling out to ChatGPT to better support users during difficult times and to reflect medical expertise.
“When you ask something like ‘Should I break up with my boyfriend?’ ChatGPT shouldn’t give you an answer,” the company said in a statement about the changes. “It should help you think it through—asking questions, weighing pros and cons. New behavior for high-stakes personal decisions is rolling out soon.”
Among the changes, OpenAI said it rolled back an earlier update that made ChatGPT “too agreeable.” Starting on Monday, ChatGPT will also begin to prompt users with “gentle reminders” during long sessions.
“We’ll keep tuning when and how they show up so they feel natural and helpful,” the company said.
OpenAI said it will form an advisory group comprised of experts in mental health, youth development, and human-computer interaction. The company said it also worked with over 90 physicians across over 30 to ensure ChatGPT responds appropriately when a user shows signs of emotional distress.
OpenAI says it wants its flagship model, which the company said earlier on Monday is on track to reach 700 million weekly active users, to ensure it “genuinely” helps users rather than just holding their attention.
“Instead of measuring success by time spent or clicks, we care more about whether you leave the product having done what you came for,” it said.
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