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Spirit Airlines passenger fumes as workers refuse to let her board plane after cosmetic surgery

July 27, 2025
in News
Spirit Airlines passenger fumes as workers refuse to let her board plane after cosmetic surgery
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Grounded after a glow-up.

A Texas woman claimed a Spirit Airlines agent refused to let her check in for a flight due to safety concerns from a cosmetic procedure she underwent days earlier.

Shataria Banks wasn’t permitted to board her flight at Miami International Airport on July 23 despite her doctor alleging that she had clearance to fly.

Shataria Banks interviewed on CBS News Miami after being denied boarding following a cosmetic procedure.
Shataria Banks wasn’t allowed to board a Spirit Airlines flight days after she underwent a cosmetic procedure. CBS Miami / YouTube

“Even though y’all had my medical clearance, even though my doctors cleared me, you are still, you know, restricting me to fly,” Banks recalled during an interview with CBS News Miami.

Banks filmed part of the afternoon’s heated confrontation with a Spirit agent, who said they were following company protocol.

“So, um, do you all have that policy online before you book?” Banks was heard asking on a cell phone video shared with CBS News Miami.

“We have a procedure that I have to follow,” the unidentified agent responded.

The two women talked over each other until the Spirit employee was heard saying, “It’s about your safety.”

Screenshot of a person using a self-checkout kiosk, blurred for privacy.
Banks filmed her confrontation with the Spirit Airlines agent. CBS Miami / YouTube
Spirit Airlines plane at the gate.
Spirit Airlines claimed it issued Banks a refund for the flight. Olga – stock.adobe.com

Banks didn’t reveal which cosmetic procedure she underwent, but claimed that she spent several days recovering before she tried to fly home to Houston.

“I’m not saying that they can’t deny their travelers and they’re looking out for their safety, but have something in place, because everybody don’t have money to waste for a new flight. I never want to fly with them, ever, ever,” Banks told the television station.

The rejected flyer said she was given a typed-out “flight certificate,” allegedly written by her doctor.

“I’m writing this letter to request a flight assistance certificate for my patient. After a thorough assessment, I confirm that my patient can travel by air,” the document stated.

Doctor's note recommending precautions for a patient traveling by air.
Banks shared her alleged doctor’s note with CBS News Miami. CBS Miami / YouTube

Spirit Airlines insisted that Banks was “not fit for travel” when she tried to check in for her flight back home.

“The safety and well-being of our Guests is our top priority,” Spirit Airlines told the outlet.. “Our records show the agents followed our procedures and consulted with a designated on-call medical professional via our vendor MedLink to verify the Guest’s fitness to travel.”

MedLink is a medical advisory service that connects aviation-trained emergency physicians with flight crews and passengers when needed, according to the company’s website.

Screenshot of two women arguing in a parking lot.
Banks didn’t reveal which cosmetic procedure she underwent CBS Miami / YouTube

“The medical professional at MedLink was informed of the Guest’s documentation and advised that the Guest was not fit to travel based on their condition at the time and in the interest of their safety. The Guest was ultimately issued a refund for the flight,” the statement added.

The post Spirit Airlines passenger fumes as workers refuse to let her board plane after cosmetic surgery appeared first on New York Post.

Tags: FloridaMiamispirit airlinesTexas
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