PHOENIX – The city of Phoenix is expanding its emergency lockbox system for vulnerable residents following the successful launch of the pilot program.
Since the program was launched in northwest Phoenix’s District 1 in January 2023, firefighters have installed more than 200 lockboxes and responded to 257 calls.
“This life-saving program is made possible through strong community collaboration and the ongoing support of city leadership who understand the critical importance of public safety and compassionate care,” Phoenix Fire Chief Mike Duran said in a press release.
“By working together — with our residents, city officials, and local partners — we’re creating a safer, more responsive Phoenix for everyone.”
How can residents participate in the Phoenix lockbox program?
Phoenix residents who are older than 55, have special needs or mobility issues may register for the program for free by emailing pfd.lockbox@phoenix.gov.
Lockboxes are donated by the Phoenix Area Association of Realtors to the Phoenix Fire Department. The lockbox codes and contact information are kept securely at the 911 Dispatch Center and shared only with emergency service workers when responding to calls.
Participants must provide the key — or keys — for the lockbox upon delivery and securely attach it to their entryway.
Residents may also participate in the program by using their existing lockbox, garage door code or smart doorknob lock code.
“This is a great example of how we identified a need in the community and brought public and private partners together to create a solution,” Phoenix vice mayor Ann O’Brien said in a press release. “Thanks to Phoenix Realtors for donating the lockboxes, the program allows our first responders quick, secure access to homes during emergencies — without breaking down doors.”
Scottsdale and Chandler also have similar programs, which allow first responders to enter a senior’s home in case of emergencies.
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