Uber’s chief executive, Dara Khosrowshahi, is charging toward a world in which food is delivered through apps like Uber Eats and “a driver may be human or may be software.” On the way, he acknowledges, “the human consequences can be painful.” Uber is not profitable yet, but its deep pockets and vast infrastructure give it power over independent restaurants and individual drivers. He says, “Do I feel guilty about it? No.”
On this episode of “Sway,” Kara Swisher asks Mr. Khosrowshahi about the plight of drivers and restaurant owners, and whether Uber is part of the “menace economy.”
This episode of “Sway” was produced by Nayeema Raza, Matt Frassica, Heba Elorbany, Matt Kwong and Vishakha Darbha and edited by Paula Szuchman; fact-checking by Kate Sinclair; music and sound design by Isaac Jones; mixing by Erick Gomez. Special thanks to Renan Borelli, Liriel Higa and Kathy Tu.
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