Transcriptions done by humans are more accurate than AI counterparts, signaling the need for the human element in the business.
As a veteran in the world of transcription services, Ben Walker understands that providing high-quality, premium transcription services is an important part of the business. However, he is also clear when he says that obstacles in the field, including AI, have changed the way people have tackled transcription services.
As the founder of Ditto Transcripts, Walker aims to help companies with transcription services, all by bringing the human element into the field. The company states that for more than 15 years, it has provided transcription services for police departments, court systems, law firms, universities, healthcare organizations, and government agencies across the United States. It also offers certified transcripts for legal, medical, and institutional use cases.
The problem with AI transcriptions
While AI has become a dominant part of the service industry within the past few years, its usage in transcription has surged in popularity, oftentimes with the promise of quick and efficient speech-to-text transcription.
Unfortunately, AI has yet to reach the standards that many seeking transcription services desire. Performance often drops with background noise and low-quality audio, and AI can frequently misidentify speakers in multi-party meetings, which can create confusion when someone goes back to read the transcript. Accents and dialects can also be challenging, and technical jargon and homophones can be misinterpreted. Formatting outputs can also be a challenge for this reason.
Ben Walker and Ditto Transcripts have changed the way they provide transcription services by using only human transcriptionists who are trained in medical and legal transcription.
“Our own research shows that AI transcription has about a 62% accuracy rate,” Walker shares. “Ditto offers a 99% accuracy guarantee.”
The importance of HIPAA and CJIS protections
No one wants their data leaked, which is why it is crucial for businesses such as hospitals and legal firms to work with people and companies who are HIPAA and CJIS compliant. These frameworks are designed to protect highly sensitive data, and both regulations enforce strict safeguards to ensure that data is protected.
At Ditto Transcripts, they provide these services by offering secure, fast, and professional transcription services, all of which are completed by people who work directly within the United States. The company also offers multiple turnaround time options designed to accommodate different client schedules, including expedited delivery for time-sensitive projects.
Striving to treat clients as friends
Ben Walker is clear in his belief that the human element of transcription services is what sets Ditto Transcripts apart in their services. According to him, this difference is in how they handle their clientele.
“We answer every phone call between 8 am and 5 pm, and strive to return every email within the same day,” Walker shares. “Our clients almost become our friends because we treat them with respect and honesty.”
The impact of their customer service has been recognized with the RFxPremier Forging Partner Award, which was presented to Ditto Transcripts at the 2026 Exchange conference in Orlando. The award recognizes outstanding suppliers who work with cooperative procurement organizations for the state, local, and education sectors.
“We find that excelling in the basics continues to drive our success and profitability,” Walker shares.
With fast turnaround times, accuracy, and quality work, as well as good pricing, Ditto Transcripts aims to help people in the medical and legal sectors produce high-quality transcriptions. The company says its pricing structure is designed to remain competitive while continuing to provide human-generated transcription services and customer support. Ditto Transcripts also states that its long-standing work with legal, medical, academic, and public sector organizations has helped establish the company as a trusted provider within the transcription industry.
Their ultimate goal is to make their customers happy, all while providing transcriptions that are completed by real people based within the United States.
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