Citi recently added a high-profile new wealth advisor to its team — and she’s AI-generated.
Last week, Citi unveiled “Citi Sky,” a 24-hour AI-powered wealth advisor that will start getting rolled out this summer to certain clients. They’ll be able to ask Citi Sky, with her blue blazer and auburn hair, about personalized financial questions and market insights. The tool, which Citi’s Head of Wealth Andy Sieg predicted will “change the model of wealth management” in a press release, will become more intuitive “over time,” the bank said.
Dipendra Malhotra, the firm’s head of wealth technology, who was involved in developing the tool, said a current limitation for AI agents in the wealth management industry is memory, both in the moment and in the long term.
“One is short-term memory: how long can you have this conversation before you start hallucinations?” he asked while speaking on a panel on Tuesday for New York Fintech Week. New algorithms, he said, will likely help summarize conversations in real time, so that agents can talk for longer.
“The second is the ability to have long-term memory, and that’s pretty much all conversations: all the clicks, all the things which we know about our clients, transactions,” he said, noting that advisors keep track of personal, financial, and political events, for example.
Agents who have — and remember — continuous conversations with clients will help wealth advisors be more productive and sustain more relationships, Malhotra said.
“That’s the Nirvana,” he said, noting that memory capabilities are rising.
That kind of persistent awareness could expand the number of clients a single advisor can effectively serve, he adding that these tools are about “productivity and scale.”
Malhotra said there are still plans to hire more wealth advisors at Citi, a point that Sieg also made when announcing Citi Sky, which was developed with technology from Google Cloud and Google DeepMind.
Across the wealth management industry, AI is being deployed to automate grunt work, personalize advice, and help advisors cover more clients. For example, Bank of America rolled out a tool that helps its advisors prepare for, conduct, and follow up on client meetings.
Citi, like its Wall Street rivals, is also investing in generative AI beyond its wealth business. CEO Jane Fraser said on an earnings call in January, for example, that GenAI tools had saved developers 100,000 hours a week with automated code reviews. The bank spent $2.3 billion on technology and communication in the first quarter of 2026, according to an April earnings presentation.
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