Starbucks employees will soon see changes to how — and how often — they’re paid.
The coffee giant is shifting all workers across its corporate offices and in-store staff to weekly pay and introducing a new performance-based bonus structure for baristas at its top stores, according to a letter sent to employees and shared with Business Insider.
Weekly paychecks will begin in August. The bonus program, set to roll out in July with its first payout in the fall, will allow baristas and shift supervisors at Starbucks’ top stores to earn up to $300 each quarter — or up to $1,200 a year — for meeting sales goals and consistently delivering a positive customer experience.
COO Mike Grams told Business Insider in January that the company was working to implement a new way to measure success by introducing in-store “shot scores” of one through five, to track stores’ performance against five key metrics: the customer experience, speed during peak times, partner scheduling, inventory, and health and safety.
The changes come as Starbucks management has restarted negotiations with its union on its first collective bargaining agreement, after 15 months of stalled talks. Business Insider reported in March that the union has lowered its minimum-wage demand to $17, down from $20 in 2024.
The new bonus program will be subject to bargaining, the letter said.
Read the letter Grams and Starbucks’ Chief Partner Officer, Sara Kelly, sent to the company’s staff, which it calls partners, about the pay changes below.
- A new Back to Starbucks Partner Reward: Baristas and shift supervisors can earn up to an additional $1,200 per year ($300 per quarter) when your coffeehouse meets and exceeds certain sales, operational and customer service metrics. This reward recognizes teams that work together to deliver excellence and is part of our commitment to shared success. The program begins in July with the first payout determined this fall.
- More ways for customers to tip: Customers see and feel the difference in our coffeehouses and have told us they want more ways to say thank you. To make that easier, we’re expanding tipping options so customers will soon be able to tip by credit and debit card through Mobile Order & Pay and when using their app to Scan & Pay at the register.
- Weekly Pay: We heard from you that getting paid sooner would help, so we’re moving all U.S. partners to weekly pay beginning in August. You’ll get the money you earn, faster.
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