Amazon appears to be experiencing an outage, and tens of thousands of shoppers say they’re having trouble accessing Amazon’s services.
According to outage tracker Downdetector, reports of issues surged Thursday afternoon, reaching about 20,000 by 3:49 p.m. ET on March 5. Complaints first spiked around 2:30 p.m., when roughly 18,000 users reported problems. The number briefly dipped to around 16,000 before climbing again.
Users on Downdetector said the problems ranged from checkout and payment failures to incorrect or fluctuating prices appearing on product listings.
“We’re sorry that some customers may be experiencing issues while shopping,” Amazon said in a statement to Business Insider. “We appreciate customers’ patience as we work to resolve the issue.”
The outage does not appear to be related to Amazon Web Services. When AWS experienced an outage in October 2025, it knocked out a slew of other apps that rely on the cloud service, including Wordle, Slack, Snapchat, and Reddit.
That outage was attributed to a DNS error in Amazon’s Virginia data center.
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