The Social Security Administration is in crisis, with backlogs surpassing 6 million and basic services grinding to a halt, according to The Washington Post. Cuts by the Trump-era Department of Government Efficiency (DOGE) and constant staff reassignments with minimal training have left employees overwhelmed and customers stranded. Regional offices vanished, anti-fraud policies were rolled out then canceled, and wait times for callers exceed an hour, with more than a quarter disconnected or ignored. Union officials and advocates warn that poorly executed reorganizations and chronic understaffing have turned the agency into “turmoil,” leaving millions struggling to access critical benefits and accurate information.
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