Chick-fil-A has terminated the contracts of two employees working at its West Memphis store in Arkansas over a sickening viral video which seemingly showed one of them jeopardizing food safety.
As seen in the now-deleted video, a Chick-fil-A employee reportedly spat in the chicken batter. He committed the appalling deed in presence of another employee who captured this incident on video, ABC24 reported.
The store said both employees have been fired from their jobs. “We have been made aware of a video circulating on social media depicting behavior of a Team Member that is completely unacceptable.”
“We have identified the Team Member, as well as the one filming, and have terminated employment effective immediately,” wrote Jonathan Cardwell, the store operator, on their Facebook page.
“We have very strict standards and high expectations for Food Safety, Team Member behavior, and our Guest Experience and this was an egregious violation of all of the above. You trust us to deliver you safe, fresh food with a team who genuinely cares about you. We fell short of those expectations here,” Cardwell added.
“We sincerely apologize and assure you we take matters like these very seriously and act expeditiously to address them. Thank you for your understanding and your support. We love being part of the Crittenden County community and we look forward to serving you again soon,” he concluded.
The statement was well-received at least by one of their patrons. “Great to hear this. I had a similar experience at McDonald’s in WM and didn’t feel like it was addressed. I will not go back. So glad you took care of this.”
The Arkansas Department of Health said it plans to investigate the complaint, WREG reported.
“The Arkansas Department of Health takes all restaurant complaints seriously and will follow up with an inspection of the facility. Our environmental health specialists will investigate the complaint and if the statements made in the complaint are found to be occurring, we will implement interventions to correct the issues,” a statement cited by the publication read.
Chick-fil-A topped the 2021-2022 American Customer Satisfaction Index: Fast Food Restaurants for the eighth year in a row.
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